Job Duties: Funeral Services Assistant

Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families;  ensures proper care and storage of any of these items

Prepares documents related to services, cremations, maintenance, as directed by management

Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations

Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.

Run errands such as for floral delivery, picking up of supplies, documents, etc

Serves as an usher and may park cars or perform any transportation requirements.

Drives Funeral Home vehicles for services

Ensures refreshments are available (where allowed by law)

Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.

Prepares documents related to services, cremations, maintenance etc.,

Greets and receives client families and / or other persons entering the office for information and assistance

Accommodates the needs of the family during a service and/or visitation

MINIMUM Requirements:

Education 

High school diploma or equivalent.  Mortuary School Student Preferred

Experience

Previous customer service and/or sales experience preferred
Proficient with MS Office suite and databases preferred; ability and willingness to learn required

Certification/Licenses

Valid state driver’s license with an acceptable driving record required
Knowledge, Skills and Abilities:

High level of compassion and integrity
Clear and concise verbal and written communication skills
Professional behaviors and team player