In compliance with the Higher Education Opportunities Act of 2008, the U.S. Department of Education (USDOE) conducted a Negotiated Rule Making Process in 2010, and institutions offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student’s state.

Students enrolled in online classes at Gupton-Jones College of Funeral Service who reside out-of-state should follow the Grievance Policy listed in the College Catalog and Student Handbook to resolve concerns. Online students have the same rights and responsibilities as those students enrolled in on-campus courses.

Students who have concerns involving harassment or discrimination should see specific procedures listed in the catalog: Violence and Harassment on Campus and Title IX and Violence Against Women’s Act (VAWA).

If, after following the college procedure, the issue cannot be resolved internally and the student seeks additional resolution, students can refer to the contacts below for the appropriate state agency or accrediting body, or can refer to the NC-SARA Student Complaint Policy.

Gupton-Jones College of Funeral Service is accredited by the American Board of Funeral Service Education (ABFSE). More information regarding their complaint process can be found here.

Complaint Contacts by Location

Alabama

• Alabama Department of Postsecondary Education

Alaska

• Alaska Commission on Postsecondary Education 4

Arizona

• Arizona State Board for Private Postsecondary Education Student Grievance Procedure

Arkansas

• Arkansas Department of Higher Education – See Appendix J: Student Grievance Procedure

California

• Bureau for Private Postsecondary Education

Colorado

• Colorado Department of Higher Education Student Grievance Procedure

Connecticut

• Office Higher Education – Student Complaints

Delaware

• Delaware Department of Education

Florida

• Florida Department of Education Student Grievance Procedure

Georgia

• Georgia Nonpublic Postsecondary Education Commission

Hawaii

• Hawaii Post-Secondary Education Authorization

Idaho

• Idaho Board of Education Student Grievance Procedure

Illinois

• Illinois Board of Higher Education

Indiana

• Indiana Board for Proprietary Education

Iowa

• Iowa College Student Aid Commission

Kansas

• Board of Regents Student Grievance Procedure

Kentucky

• Kentucky Council on Postsecondary Education Student Grievance Procedure

Louisiana

• Louisiana Board of Regents Student Grievance Procedure

Maine

• Maine Department of Education    

Maryland

• Maryland Higher Education Commission Student Grievance Procedure

Massachusetts

• Massachusetts Board of Higher Education Student Grievance Procedure

Michigan

• Michigan Department of Energy, Labor & Economic Growth Student Grievance Procedure

Minnesota

• Minnesota Office of Higher Education Student Grievance Procedure

Mississippi

• Mississippi Commission on College Accreditation

Missouri

• Department of Higher Education Student Grievance Procedure

Montana

• Montana University System, Montana Board of Regents 

Nebraska

• Nebraska’s Coordinating Commission for Postsecondary Education Student Complaints

Nevada

• Nevada Commission on Postsecondary Education Student Complaints

New Hampshire

• New Hampshire Postsecondary Education Commission Student Grievance Procedure

New Jersey

• New Jersey Commission of Higher Education Student Grievance Procedure

New Mexico

• New Mexico Higher Education Department Student Grievance Procedure

New York

• New York Office of College and University Evaluation

North Carolina

• North Carolina Community College System, Office of Proprietary School Services Student Grievance Procedure

North Dakota

• North Dakota State Board for Career and Technical Education

Ohio

• Ohio State Board of Career Colleges and Schools Student Grievance Procedure

Oklahoma

• Oklahoma State Regents for Higher Education

Oregon

• Department of Education – Private and Career Schools Office

Pennsylvania

• Pennsylvania Department of Education Student Grievance Procedure

Puerto Rico

• Puerto Rico Council on Higher Education

Rhode Island

• Rhode Island Board of Governors for Higher Education

South Carolina

• South Carolina Commission on Higher Education Student Grievance Procedure

South Dakota

• South Dakota Board of Regents Student Grievance Procedure

Tennessee

• Tennessee Higher Education Commission Complaint Form

Texas

• Texas Higher Education Coordinating Board Student Grievance Procedure

Utah

• Utah Division of Consumer Protection Student Grievance Procedure

Vermont

• Vermont State Board of Education Student Grievance Procedure

Virginia

• Private & Out-of-State Postsecondary Education Student Grievance Procedure

Washington

• Washington Higher Education Coordinating Board

Washington DC

• Education Licensure Commission

West Virginia

• West Virginia Higher Education Policy Commission Student Grievance Procedure

Wisconsin

• Wisconsin Educational Approval Board Student Grievance Procedure

Wyoming

• Wyoming Department of Education